Refund & Return Policy

We want you to love every BFY Care product. If something isn't right, we're here to help.

Eligibility for Returns

Due to the nature of beauty products, we can only accept returns or exchanges if:

  • The product is unopened, unused, and in its original packaging
  • The request is made within [7-14] days of delivery
  • You have proof of purchase (order number or receipt)

For hygiene and safety reasons, opened or used skincare, makeup, and haircare products cannot be returned unless defective or damaged on arrival.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within [48-72 hours] of delivery with:

  • Your order number
  • A photo/video of the item and packaging

We'll arrange a replacement or refund at no extra cost to you.

Refund Process

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds will be processed within [7-10 business days] to your original payment method, or as store credit, per your preference.

For Cash on Delivery orders, refunds will be issued via [bank transfer/JazzCash/EasyPaisa] — please share your account details when requested.

Exchanges

We're happy to exchange an item for a different shade, size, or product of equal value, subject to availability and the same eligibility conditions above.

Non-Returnable Items

  • Opened or used beauty products
  • Sale or clearance items marked "final sale"
  • Gift cards

How to Start a Return

Contact us at [support email/phone/WhatsApp] with your order number and reason for return, and our team will guide you through the next steps.

Contact Us

📧 Infobfycare@gmail.com